Booking and Cancellation Terms and Conditions

The person who completes the booking form is ‘the client’ and is therefore subject to the booking and cancellation terms and conditions.

Participant details must be for the person attending the course, the client is responsible for providing the correct details so that Sign and Shine can contact the participant directly. Failure to provide the correct information may result in the participant not being able to access the training and if this occurs, Sign and Shine shall not be responsible. Any costs incurred as a result of failure to provide the correct information is the responsibility of the client.

By completing and submitting the booking form, the client agrees to the dates and times booked.

In the case of invoicing an organisation, once a booking form has been completed the client is obligated to transfer the invoice to their administrator and secure prompt payment. Payment terms will be on the invoice. Late payments may incur a fine.

Please note that Sign and Shine is a trading name of The Smart Enterprise South East Ltd and any cheques are to be made out to The Smart Enterprise South East Ltd.

All invoices are payable without any discount or payment plans of any kind unless otherwise agreed in writing.

Sign and Shine reserves the right to cancel or postpone the course at short notice, in the case of Sign and Shine cancelling the course the client will be offered an alternative course or a full refund.

Sign and Shine cannot be held liable for any costs the client may incur in arranging travel and/or accommodation in relation to the course should the course be cancelled or postponed.

Cancellation by the Client or Participant:

Cancellations must be received in writing and Sign and Shine will accept the cancellation based on the date it is received in writing.

In the event of the client wishing to cancel a booking, they are subject to the following charges plus any costs already incurred by Sign and Shine:

Virtual courses:

15 days' notice for full refund

In-person courses:

30 days' notice for full refund

no refund if less than 14 days before event;

50% refund 14 to 29 calendar days prior to commencement of the course.

In the case of costs being incurred by Sign and Shine and retained at the point of cancellation, Sign and Shine will produce copies of any documentation and receipts and make them available to the client.


Participant Illness or Absence:

Should you suffer illness on the day of the course, you must contact the trainer via text or email on or before the training day to let them know. Sign and Shine are under no obligation to provide you with an alternative date, as sickness or absence is classed as cancellation on day 0 and therefore subject to 100% course fee cost.

If you wish to guarantee a place on an up-coming course you are welcome to re-book (choosing offline payment) and will be charged for the cost of a place minus the cost of your manual.  You will be invoiced for this place and payment must be received within 1 week of the invoice being sent. However, if we have spaces on another course, we will try to offer you an alternative date. You will be notified of this date about a week before the course and must be prompt in your response so that we may offer it to the next person waiting if you do not want it. These will be offered on the basis of what space we have available and may not include some of our popular dates, times or your preferred venue. Please note that wait time could be several months for some of our more popular courses.

Cancellation terms do not reinstate if you wait for an alternative date. Cancellation is based on the original course date and therefore if you are unable to attend your alternative date for any reason you will not be entitled to a refund and will not be offered another alternative.

Where Sign and Shine can offer alternative dates, they will only do so for 1 year after the original date of the course. If in that time you do not find a suitable date, or you do not attend your agreed course, you will not be offered an alternative.

Should the client wish to transfer onto an alternative course date prior to their original course date, the request must be put in writing and must be made at least 30 days for in-person courses, or 15 days for online courses, prior to commencement of the course.

Sign and Shine will try to accommodate the request where possible. Only one transfer request per person will be received.

If you wish to transfer your booking to someone else, you must email the name, email address and mobile number of the person taking the place at least 24 hours before Day 1 of the course.

It is the Clients responsibility to ensure that the new participant has also received any manuals and resources that were sent to the original participant in time for the course start.

Sign and Shine reserves the right to change the Booking and Cancellation Policy. Any changes will become effective on the date it is published on Sign and Shine’s website.